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Salesforce Sales Cloud

CRM & Sales
★4.4•18,000 G2 reviews

Sales teams that need a highly configurable CRM with strong reporting, automation, and an extensive ecosystem—especially mid-market to enterprise organizations with complex processes and multiple stakeholders.

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Quick Overview

Pricing
$25/user/month
Details
No permanent free tier. Starter (Sales Starter) from $25/user/month (billed monthly). Higher tiers (Professional/Enterprise/Unlimited) are available with expanded automation, analytics, and customization; pricing varies by edition and billing term.
G2 Rating
4.4 / 5.0
Capterra
4.4 / 5.0
Comparisons
Featured in 1 comparison

Key Features

  • Lead, account, contact, and opportunity management with customizable pipelines
  • Sales automation (workflows/approvals), tasks, activities, and reminders
  • Forecasting, dashboards, and reporting with real-time pipeline visibility
  • Email integration and productivity tools (Gmail/Outlook sync, templates, activity capture options)
  • Extensibility via AppExchange, APIs, and deep customization (objects, fields, validation rules)

Pros

  • +Very flexible data model and customization for complex sales processes
  • +Powerful reporting, dashboards, and forecasting for pipeline visibility
  • +Large ecosystem (AppExchange) and strong integrations/APIs
  • +Scales well across teams, regions, and multiple business units

Cons

  • −Can be expensive as you move up editions and add-ons (e.g., advanced analytics, CPQ, automation)
  • −Implementation and ongoing administration often require specialized expertise
  • −UI and feature breadth can feel complex for small teams or simple sales motions

Salesforce Sales Cloud in Our Comparisons

CRM & Sales18 min read

Pipedrive vs HubSpot Sales Hub vs Salesforce Sales Cloud vs Zoho CRM vs Freshsales - 2025 Honest Review & Comparison

Comparing Pipedrive, HubSpot Sales Hub, Salesforce Sales Cloud & more. Honest crm & sales reviews with pricing, features, pros/cons. Updated Dec 2025.

PipedriveHubSpot Sales HubSalesforce Sales CloudZoho CRM+2 more
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Marcus Williams
Updated December 2025