CRM & Sales
Freshsales
From $9G2 4.5 · 1,223 reviews
SMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead.
Quick overview
- Pricing
- $9/user/month (billed annually)
- Plans
- No free plan (the former 3-user Free plan has been dropped); 21-day free trial. Growth $9, Pro $39, Enterprise $59 per user/month billed annually. Monthly-billing prices are not listed on the pricing page.
- G2 rating
- 4.5 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Lead & contact management with 360° customer view
- Built-in phone (VoIP), call logging/recording, and email sync
- Sales pipeline & deal management with customizable stages
- Workflow automation, sequences, and task management
- Reporting & analytics dashboards with forecasting
Pros
- Clean UI and quick setup compared to many CRMs
- Strong built-in communications (email + phone) for reps
- Good automation and pipeline customization for SMB needs
- Integrates well with the Freshworks ecosystem and common business tools
Cons
- Advanced customization and reporting can be limited vs. enterprise CRMs
- Some key features are gated behind higher tiers
- Occasional sync/telephony quirks reported depending on region/provider
Marcus Williams