From CustomG2 4.7 · 2,317 reviews
Teams that need fast, trustworthy internal knowledge (support, sales, success, operations) and want answers delivered in the flow of work with strong content verification and governance.
Quick overview
- Pricing
- Custom pricing (contact sales)
- Plans
- No public plans or per-seat prices as of Sep 2026. Guru now sells a quote-based package (platform plus solution-engineering support) sized to your organization; no free plan is listed. Reduced pricing for eligible 501(c)(3) nonprofits via Guru for Good.
- G2 rating
- 4.7 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Browser extension & in-app knowledge capture (create and surface cards where you work)
- AI-powered search and suggested answers across connected sources
- Verification workflows (SME verification, reminders, and trust indicators)
- Collections/boards, tags, and templates for structured knowledge organization
- Integrations with Slack, Microsoft Teams, Chrome, Salesforce, Zendesk, and other tools
Pros
- Excellent UX for finding and using knowledge via extension and chat integrations
- Verification model helps keep content accurate and reduces stale documentation
- Strong integrations and content capture make adoption easier
- Good search and AI assistance for surfacing relevant answers quickly
Cons
- Pricing is not public; you need a sales conversation to get a quote, and advanced governance is aimed at larger organizations
- Information architecture can get messy without disciplined tagging/ownership
- Some teams prefer full wiki-style long-form docs; Guru’s card-based model can require adjustment
Sarah Chen