Documentation & Knowledge
Document360
From CustomG2 4.7 · 543 reviews
Teams building customer-facing documentation or internal knowledge bases (SaaS, support, product, and engineering) that want a dedicated, structured documentation platform with strong search, governance, and analytics.
Quick overview
- Pricing
- Custom pricing (quote-based)
- Plans
- No public price list or free plan as of Sep 2026. Pricing is quoted based on workspaces, languages, team accounts (editors/reviewers), SSO/security needs, and AI usage.
- G2 rating
- 4.7 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Public and private knowledge bases with granular access control
- Markdown editor with categories, versioning, and approval workflows
- Powerful search with tagging, SEO controls, and content reuse
- Team collaboration: roles/permissions, comments, and audit trails
- Analytics and insights (article performance, search terms, gaps) plus integrations (e.g., Zendesk/Intercom/Slack)
Pros
- Clean authoring and publishing workflow with strong organization (categories, versions, permissions)
- Fast, relevant search and good reader experience for public docs
- Useful analytics to identify content gaps and improve self-serve support
- Integrates well with common support and collaboration tools
Cons
- Pricing is quote-based and rises with workspaces, languages, team accounts, and AI usage
- Customization beyond built-in themes may require extra effort/technical work
- Some advanced governance/SSO features are typically reserved for higher tiers
Sarah Chen