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Documentation & Knowledge

Guru vs Document360

Which documentation & knowledge tool is right for you? Compare features, pricing, and user reviews to make the best choice.

G

Guru

4.72,100 reviews

Teams that need fast, trustworthy internal knowledge (support, sales, success, operations) and want answers delivered in the flow of work with strong content verification and governance.

Starting at From ~$10/user/month
D

Document360

4.7450 reviews

Teams building customer-facing documentation or internal knowledge bases (SaaS, support, product, and engineering) that want a dedicated, structured documentation platform with strong search, governance, and analytics.

Starting at From ~$149/project/month

Side-by-Side Comparison

FeatureGuruDocument360
PricingFrom ~$10/user/monthFrom ~$149/project/month
G2 Rating4.7 (2,100 reviews)4.7 (450 reviews)
Capterra Rating4.74.7
Best ForTeams that need fast, trustworthy internal knowledge (support, sales, success, operations) and want answers delivered in the flow of work with strong content verification and governance.Teams building customer-facing documentation or internal knowledge bases (SaaS, support, product, and engineering) that want a dedicated, structured documentation platform with strong search, governance, and analytics.

Pros & Cons

Guru

Pros

  • + Excellent UX for finding and using knowledge via extension and chat integrations
  • + Verification model helps keep content accurate and reduces stale documentation
  • + Strong integrations and content capture make adoption easier
  • + Good search and AI assistance for surfacing relevant answers quickly

Cons

  • Pricing and advanced governance features may require higher tiers/enterprise plans
  • Information architecture can get messy without disciplined tagging/ownership
  • Some teams prefer full wiki-style long-form docs; Guru’s card-based model can require adjustment

Document360

Pros

  • + Clean authoring and publishing workflow with strong organization (categories, versions, permissions)
  • + Fast, relevant search and good reader experience for public docs
  • + Useful analytics to identify content gaps and improve self-serve support
  • + Integrates well with common support and collaboration tools

Cons

  • Pricing is project-based and can get expensive as you add projects, users, or advanced add-ons
  • Customization beyond built-in themes may require extra effort/technical work
  • Some advanced governance/SSO features are typically reserved for higher tiers