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CRM & Sales

Pipedrive vs Freshsales

Which crm & sales tool is right for you? Compare features, pricing, and user reviews to make the best choice.

P

Pipedrive

4.32,000 reviews

Sales teams at SMBs and growing companies that want an easy-to-adopt, pipeline-first CRM focused on activity-based selling, deal tracking, and lightweight automation without the complexity of enterprise CRMs.

Starting at $14.90/user/month
F

Freshsales

4.51,200 reviews

SMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead.

Starting at Free - $9/user/month

Side-by-Side Comparison

FeaturePipedriveFreshsales
Pricing$14.90/user/monthFree - $9/user/month
G2 Rating4.3 (2,000 reviews)4.5 (1,200 reviews)
Capterra Rating4.54.5
Best ForSales teams at SMBs and growing companies that want an easy-to-adopt, pipeline-first CRM focused on activity-based selling, deal tracking, and lightweight automation without the complexity of enterprise CRMs.SMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead.

Pros & Cons

Pipedrive

Pros

  • + Very intuitive UI and fast onboarding for reps
  • + Strong pipeline visibility and sales activity tracking
  • + Good automation and integrations for the price tier
  • + Flexible customization for pipelines, fields, and reports

Cons

  • No always-free plan; costs can rise with higher tiers and add-ons
  • Marketing automation and service/support features are less robust than all-in-one suites
  • Advanced analytics, permissions, and governance are limited compared with enterprise CRMs

Freshsales

Pros

  • + Clean UI and quick setup compared to many CRMs
  • + Strong built-in communications (email + phone) for reps
  • + Good automation and pipeline customization for SMB needs
  • + Integrates well with the Freshworks ecosystem and common business tools

Cons

  • Advanced customization and reporting can be limited vs. enterprise CRMs
  • Some key features are gated behind higher tiers
  • Occasional sync/telephony quirks reported depending on region/provider