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CRM & Sales

HubSpot Sales Hub vs Freshsales

Which crm & sales tool is right for you? Compare features, pricing, and user reviews to make the best choice.

H

HubSpot Sales Hub

★4.4 • 12,000 reviews

SMBs and mid-market teams that want an easy-to-adopt CRM tightly integrated with marketing, service, and content tools, plus strong sales engagement (sequences, meetings, tracking) and scalable automation as they grow.

Full ReviewVisit Site
Starting at Free - $20/user/month
F

Freshsales

★4.5 • 1,200 reviews

SMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead.

Full ReviewVisit Site
Starting at Free - $9/user/month

Side-by-Side Comparison

FeatureHubSpot Sales HubFreshsales
PricingFree - $20/user/monthFree - $9/user/month
G2 Rating4.4 (12,000 reviews)4.5 (1,200 reviews)
Capterra Rating4.54.5
Best ForSMBs and mid-market teams that want an easy-to-adopt CRM tightly integrated with marketing, service, and content tools, plus strong sales engagement (sequences, meetings, tracking) and scalable automation as they grow.SMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead.

Pros & Cons

HubSpot Sales Hub

Pros

  • + Fast setup and intuitive UI with strong adoption across teams
  • + Excellent native integration across HubSpot (Marketing/Service/Operations) and large app marketplace
  • + Strong sales productivity features (sequences, scheduling, templates, tracking)
  • + Good reporting and automation capabilities that scale with higher tiers

Cons

  • − Costs can rise quickly as you add seats, hubs, and higher-tier features
  • − Some advanced customization/permissions/automation require Professional or Enterprise tiers
  • − Reporting and data model can feel limiting for very complex enterprise sales operations compared with heavier CRMs

Freshsales

Pros

  • + Clean UI and quick setup compared to many CRMs
  • + Strong built-in communications (email + phone) for reps
  • + Good automation and pipeline customization for SMB needs
  • + Integrates well with the Freshworks ecosystem and common business tools

Cons

  • − Advanced customization and reporting can be limited vs. enterprise CRMs
  • − Some key features are gated behind higher tiers
  • − Occasional sync/telephony quirks reported depending on region/provider

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