Confluence vs Document360
Which documentation & knowledge tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Confluence
From $6.70Free plan
G2 4.1 · 4,233 reviewsTeams that need a structured internal wiki/knowledge base and project documentation, especially organizations already using Atlassian tools like Jira and Jira Service Management.
vs
Document360
From Custom
G2 4.7 · 543 reviewsTeams building customer-facing documentation or internal knowledge bases (SaaS, support, product, and engineering) that want a dedicated, structured documentation platform with strong search, governance, and analytics.
Side by side
 Confluence |  Document360 | |
|---|---|---|
| Pricing | Free; paid from $6.70/user/month | Custom pricing (quote-based) |
| G2 Rating | 4.1 (4,233 reviews) | 4.7 (543 reviews) |
| Best For | Teams that need a structured internal wiki/knowledge base and project documentation, especially organizations already using Atlassian tools like Jira and Jira Service Management. | Teams building customer-facing documentation or internal knowledge bases (SaaS, support, product, and engineering) that want a dedicated, structured documentation platform with strong search, governance, and analytics. |
Pros and cons
Confluence
Pros
- Strong collaboration and documentation workflows with robust versioning
- Excellent integration with Jira and the broader Atlassian ecosystem/Marketplace
- Flexible organization via spaces, page trees, labels, and powerful search
- Granular permissions for spaces and pages suitable for larger teams
Cons
- Can feel complex and cluttered at scale without governance and information architecture
- Performance and navigation can degrade in very large instances with heavy content
- Advanced admin/security features are typically gated behind higher-tier plans
Document360
Pros
- Clean authoring and publishing workflow with strong organization (categories, versions, permissions)
- Fast, relevant search and good reader experience for public docs
- Useful analytics to identify content gaps and improve self-serve support
- Integrates well with common support and collaboration tools
Cons
- Pricing is quote-based and rises with workspaces, languages, team accounts, and AI usage
- Customization beyond built-in themes may require extra effort/technical work
- Some advanced governance/SSO features are typically reserved for higher tiers
Sarah Chen