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Team Communication

Zoom Team Chat vs Cisco Webex Suite

Which team communication tool is right for you? Compare features, pricing, and user reviews to make the best choice.

Z

Zoom Team Chat

4.51,200 reviews

Teams already using Zoom Workplace that want integrated chat + meetings in one app, especially hybrid organizations that need persistent channels, quick meeting escalation, and centralized administration.

Starting at $15.99/user/month
C

Cisco Webex Suite

4.34,200 reviews

Mid-market and enterprise teams that want an all-in-one suite for messaging, meetings, and calling with strong security, compliance, and centralized administration—especially organizations already using Cisco infrastructure.

Starting at $25/user/month

Side-by-Side Comparison

FeatureZoom Team ChatCisco Webex Suite
Pricing$15.99/user/month$25/user/month
G2 Rating4.5 (1,200 reviews)4.3 (4,200 reviews)
Capterra Rating4.04.4
Best ForTeams already using Zoom Workplace that want integrated chat + meetings in one app, especially hybrid organizations that need persistent channels, quick meeting escalation, and centralized administration.Mid-market and enterprise teams that want an all-in-one suite for messaging, meetings, and calling with strong security, compliance, and centralized administration—especially organizations already using Cisco infrastructure.

Pros & Cons

Zoom Team Chat

Pros

  • + Tight integration with Zoom Meetings for seamless escalation from chat to video
  • + Clean, familiar Zoom app experience across desktop and mobile
  • + Good channel-based collaboration with threads and searchable history
  • + Strong admin/security options for organizations standardizing on Zoom

Cons

  • Best value typically requires adopting the broader Zoom Workplace bundle rather than chat alone
  • Some advanced compliance/administration capabilities depend on higher-tier plans
  • May be less feature-rich than dedicated chat-first platforms for complex workflows and app ecosystems

Cisco Webex Suite

Pros

  • + Robust meetings experience with strong audio/video quality and collaboration tools
  • + Integrated suite (messaging + meetings + calling) reduces tool sprawl
  • + Enterprise-grade security, compliance, and admin management
  • + Broad integrations and device/room system support (especially in Cisco environments)

Cons

  • Pricing and packaging can be complex (calling/PSTN and advanced features often add cost)
  • UI/feature set can feel heavy compared with simpler chat-first tools
  • Some advanced capabilities vary by plan, region, or admin configuration