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CRM & Sales

Pipedrive vs Zoho CRM

Which crm & sales tool is right for you? Compare features, pricing, and user reviews to make the best choice.

P

Pipedrive

4.32,000 reviews

Sales teams at SMBs and growing companies that want an easy-to-adopt, pipeline-first CRM focused on activity-based selling, deal tracking, and lightweight automation without the complexity of enterprise CRMs.

Starting at $14.90/user/month
Z

Zoho CRM

4.12,800 reviews

SMBs and mid-market teams that want a customizable, automation-friendly CRM with strong value pricing and a broad ecosystem (Zoho apps + third-party integrations) for sales pipeline management, reporting, and multi-channel outreach.

Starting at $14/user/month

Side-by-Side Comparison

FeaturePipedriveZoho CRM
Pricing$14.90/user/month$14/user/month
G2 Rating4.3 (2,000 reviews)4.1 (2,800 reviews)
Capterra Rating4.54.3
Best ForSales teams at SMBs and growing companies that want an easy-to-adopt, pipeline-first CRM focused on activity-based selling, deal tracking, and lightweight automation without the complexity of enterprise CRMs.SMBs and mid-market teams that want a customizable, automation-friendly CRM with strong value pricing and a broad ecosystem (Zoho apps + third-party integrations) for sales pipeline management, reporting, and multi-channel outreach.

Pros & Cons

Pipedrive

Pros

  • + Very intuitive UI and fast onboarding for reps
  • + Strong pipeline visibility and sales activity tracking
  • + Good automation and integrations for the price tier
  • + Flexible customization for pipelines, fields, and reports

Cons

  • No always-free plan; costs can rise with higher tiers and add-ons
  • Marketing automation and service/support features are less robust than all-in-one suites
  • Advanced analytics, permissions, and governance are limited compared with enterprise CRMs

Zoho CRM

Pros

  • + Strong feature depth for the price, including automation and reporting
  • + Highly customizable data model (modules, fields, layouts) and workflows
  • + Broad integration options across the Zoho suite and marketplace
  • + Scales from free/entry plans to advanced enterprise needs

Cons

  • UI/UX and navigation can feel complex as customization grows
  • Some advanced capabilities are gated behind higher-tier plans
  • Setup, data migration, and automation design can require admin time/training