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Team Communication

Microsoft Teams vs Zoom Team Chat

Which team communication tool is right for you? Compare features, pricing, and user reviews to make the best choice.

M

Microsoft Teams

4.416,000 reviews

Organizations already using Microsoft 365 that want an all-in-one hub for chat, meetings, and file collaboration with strong admin, security, and compliance controls.

Starting at Free - $12.50/user/month
Z

Zoom Team Chat

4.51,200 reviews

Teams already using Zoom Workplace that want integrated chat + meetings in one app, especially hybrid organizations that need persistent channels, quick meeting escalation, and centralized administration.

Starting at $15.99/user/month

Side-by-Side Comparison

FeatureMicrosoft TeamsZoom Team Chat
PricingFree - $12.50/user/month$15.99/user/month
G2 Rating4.4 (16,000 reviews)4.5 (1,200 reviews)
Capterra Rating4.74.0
Best ForOrganizations already using Microsoft 365 that want an all-in-one hub for chat, meetings, and file collaboration with strong admin, security, and compliance controls.Teams already using Zoom Workplace that want integrated chat + meetings in one app, especially hybrid organizations that need persistent channels, quick meeting escalation, and centralized administration.

Pros & Cons

Microsoft Teams

Pros

  • + Tight integration with Microsoft 365 (Outlook, SharePoint/OneDrive, Office apps) for streamlined collaboration
  • + Robust meeting capabilities for internal and external collaboration (screen share, recording, captions—plan-dependent)
  • + Strong enterprise-grade security, identity, and compliance options (plan-dependent)
  • + Large ecosystem of integrations and extensibility via Teams apps and automation

Cons

  • Can feel complex or heavy for small teams; feature set varies by license and can be confusing
  • Performance and reliability can vary depending on device, network, and tenant configuration
  • Notification and channel sprawl can become hard to manage without governance and good practices

Zoom Team Chat

Pros

  • + Tight integration with Zoom Meetings for seamless escalation from chat to video
  • + Clean, familiar Zoom app experience across desktop and mobile
  • + Good channel-based collaboration with threads and searchable history
  • + Strong admin/security options for organizations standardizing on Zoom

Cons

  • Best value typically requires adopting the broader Zoom Workplace bundle rather than chat alone
  • Some advanced compliance/administration capabilities depend on higher-tier plans
  • May be less feature-rich than dedicated chat-first platforms for complex workflows and app ecosystems