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Marketing Automation

Mailchimp vs Klaviyo

Which marketing automation tool is right for you? Compare features, pricing, and user reviews to make the best choice.

M

Mailchimp

4.0100 reviews

Small to mid-sized businesses, creators, and ecommerce brands that want an all-in-one email marketing and automation platform with strong templates, broad integrations, and contact-based scaling.

Starting at From $13/month (Essentials; pricing varies by contacts)
K

Klaviyo

4.0100 reviews

Ecommerce and DTC brands that want data-driven email/SMS automation, strong segmentation, and revenue attribution—especially teams on Shopify or other major ecommerce platforms.

Starting at $20/month (starts; scales by contacts)

Side-by-Side Comparison

FeatureMailchimpKlaviyo
PricingFrom $13/month (Essentials; pricing varies by contacts)$20/month (starts; scales by contacts)
G2 Rating4.0 (100 reviews)4.0 (100 reviews)
Capterra Rating4.54.0
Best ForSmall to mid-sized businesses, creators, and ecommerce brands that want an all-in-one email marketing and automation platform with strong templates, broad integrations, and contact-based scaling.Ecommerce and DTC brands that want data-driven email/SMS automation, strong segmentation, and revenue attribution—especially teams on Shopify or other major ecommerce platforms.

Pros & Cons

Mailchimp

Pros

  • + Easy-to-use campaign builder and strong template library
  • + Broad integration ecosystem and widely supported by third-party tools
  • + Solid automation/journey capabilities for common lifecycle campaigns
  • + Good reporting and deliverability tooling for SMB use cases

Cons

  • Costs can rise quickly as contact lists grow due to contact-based pricing
  • Some advanced automation/segmentation features are gated to higher tiers
  • List/audience management and billing can be confusing when using multiple audiences or duplicates

Klaviyo

Pros

  • + Best-in-class ecommerce data model and segmentation for highly targeted messaging
  • + Powerful automation flows with flexible triggers, filters, and conditional splits
  • + Strong integration ecosystem for ecommerce, reviews/loyalty, and data tools
  • + Clear revenue-focused reporting and experimentation (A/B testing) for optimization

Cons

  • Costs can rise quickly as contact lists grow (pricing scales by contacts/usage)
  • Learning curve for advanced segmentation, deliverability, and flow optimization
  • SMS pricing/management adds complexity and can increase total spend