Which customer support tool is right for you? Compare features, pricing, and user reviews to make the best choice.
SaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations.
Customer support teams at SMBs and mid-market companies that want an email-first shared inbox with a clean UX, strong self-service (knowledge base), and lightweight automation—without the complexity of enterprise service-desk tools.
| Feature | Intercom | Help Scout |
|---|---|---|
| Pricing | $39/seat/month | $20/user/month |
| G2 Rating | 4.5 (3,300 reviews) | 4.4 (4,200 reviews) |
| Capterra Rating | 4.5 | 4.6 |
| Best For | SaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations. | Customer support teams at SMBs and mid-market companies that want an email-first shared inbox with a clean UX, strong self-service (knowledge base), and lightweight automation—without the complexity of enterprise service-desk tools. |