Customer Support
Intercom
From $29G2 4.5 · 3,888 reviews
SaaS and internet businesses that want a modern, chat-first support platform combining live chat, help center, automation, and AI—especially teams that need strong in-app support and deep integrations.
Quick overview
- Pricing
- $29/seat/month (annual) + $0.99 per Fin outcome
- Plans
- 14-day free trial, no free plan. Seats billed annually: Essential $29, Advanced $85, Expert $132 per seat/month (monthly billing costs more, e.g. Essential $39). Fin AI Agent is $0.99 per resolved outcome on every plan. Copilot ($29/agent/month annual), Proactive Support Plus and channels like SMS, WhatsApp and phone are extra.
- G2 rating
- 4.5 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Omnichannel shared inbox (email, in-app chat, web chat, social integrations)
- Help Center/knowledge base with article management and search
- Automation & workflows (routing, SLAs, macros, triggers, assignment rules)
- Fin AI Agent on all plans (billed at $0.99 per resolved outcome), plus an optional Copilot add-on for agents
- Customer context & integrations (CRM, product analytics, ticketing, APIs, webhooks)
Pros
- Strong real-time messaging experience with polished agent and customer UI
- Robust automation/routing and workflow customization for scaling support
- Good ecosystem of integrations plus APIs/webhooks for custom workflows
- Combines support, help center, and proactive messaging in one platform
Cons
- Can become expensive as seats, channels, and add-ons (especially AI/usage-based items) increase
- Some advanced capabilities require higher tiers or add-ons, complicating cost predictability
- Setup and ongoing administration can be complex for smaller teams
Marcus Williams