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E-commerce

BigCommerce vs Salesforce Commerce Cloud

Which e-commerce tool is right for you? Compare features, pricing, and user reviews to make the best choice.

B

BigCommerce

★4.2 • 5,600 reviews

Growing SMB to mid-market brands that want a hosted e-commerce platform with strong built-in commerce features, flexibility for integrations/headless builds, and support for multi-channel and B2B use cases.

Full ReviewVisit Site
Starting at From $39/month
S

Salesforce Commerce Cloud

★4.2 • 2,400 reviews

Mid-market to enterprise retailers and brands that need a scalable, global commerce platform with deep Salesforce ecosystem integration, advanced merchandising/personalization, and support for complex catalogs, promotions, and multi-site operations.

Full ReviewVisit Site
Starting at Custom pricing

Side-by-Side Comparison

FeatureBigCommerceSalesforce Commerce Cloud
PricingFrom $39/monthCustom pricing
G2 Rating4.2 (5,600 reviews)4.2 (2,400 reviews)
Capterra Rating4.44.3
Best ForGrowing SMB to mid-market brands that want a hosted e-commerce platform with strong built-in commerce features, flexibility for integrations/headless builds, and support for multi-channel and B2B use cases.Mid-market to enterprise retailers and brands that need a scalable, global commerce platform with deep Salesforce ecosystem integration, advanced merchandising/personalization, and support for complex catalogs, promotions, and multi-site operations.

Pros & Cons

BigCommerce

Pros

  • + Robust core commerce features out of the box (catalog, promotions, shipping/tax options)
  • + Good scalability for higher-SKU and higher-traffic stores compared with many entry-level platforms
  • + Strong integration ecosystem and developer APIs for custom builds
  • + Supports both B2C and B2B scenarios (especially with add-ons and configuration)

Cons

  • − Costs can rise quickly as you move to higher tiers and add paid apps/advanced features
  • − Theme customization and advanced storefront work often requires developer resources
  • − Some capabilities (advanced B2B workflows, complex promotions, certain integrations) may require third-party apps or Enterprise

Salesforce Commerce Cloud

Pros

  • + Strong scalability and reliability for high-traffic, enterprise commerce
  • + Robust merchandising, promotions, and personalization capabilities
  • + Tight integration potential with Salesforce CRM, Service, Marketing, and Data Cloud ecosystem
  • + Large partner ecosystem and implementation support for complex programs

Cons

  • − Custom pricing and implementation can be expensive and difficult to estimate upfront
  • − Requires specialized expertise; development and administration can be complex
  • − Some advanced capabilities may require additional Salesforce products or third-party services

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