Salesforce Commerce Cloud

Name: Salesforce Commerce Cloud
Rating: 4.2 (2400 reviews)

E-commerce

Mid-market to enterprise retailers and brands that need a scalable, global commerce platform with deep Salesforce ecosystem integration, advanced merchandising/personalization, and support for complex catalogs, promotions, and multi-site operations.

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Quick Overview

Pricing: Custom pricing
Details: Custom/quote-based pricing (typically based on GMV/order volume, features, and support level). No public self-serve tiers.
G2 Rating: 4.2 / 5.0
Capterra: 4.3 / 5.0
Comparisons: Featured in 1 comparison

Key Features

Enterprise storefronts for B2C and B2B with multi-site, multi-currency, and localization support
Merchandising and personalization (product recommendations, promotions, segmentation) powered by Salesforce data/AI capabilities
Order management capabilities (often paired with Salesforce Order Management) for unified order visibility and fulfillment workflows
Headless and API-first options (Commerce APIs, composable integrations) plus reference storefronts and developer tooling
Ecosystem integrations via Salesforce Platform, AppExchange/partners, and connectors for payments, tax, search, and ERP

Pros

+Strong scalability and reliability for high-traffic, enterprise commerce
+Robust merchandising, promotions, and personalization capabilities
+Tight integration potential with Salesforce CRM, Service, Marketing, and Data Cloud ecosystem
+Large partner ecosystem and implementation support for complex programs

Cons

−Custom pricing and implementation can be expensive and difficult to estimate upfront
−Requires specialized expertise; development and administration can be complex
−Some advanced capabilities may require additional Salesforce products or third-party services

Salesforce Commerce Cloud in Our Comparisons

E-commerce18 min read

Shopify vs BigCommerce vs WooCommerce vs Adobe Commerce (Magento) vs Salesforce Commerce Cloud - 2025 Honest Review & Comparison

Comparing Shopify, BigCommerce, WooCommerce & more. Honest e-commerce reviews with pricing, features, pros/cons. Updated Dec 2025.

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Updated December 2025