Acuity Scheduling vs Microsoft Bookings
Which scheduling & booking tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Acuity Scheduling
From $16
G2 4.6 · 410 reviewsService-based businesses and solo-to-small teams (e.g., coaches, therapists, salons, fitness, consultants) that need client self-booking, automated reminders, and payment collection.
vs
Microsoft Bookings
From $7
G2 3.8 · 37 reviewsMicrosoft 365-centric small and mid-sized businesses and internal teams that want simple, reliable appointment scheduling tied directly to Outlook/Exchange calendars (e.g., professional services, IT/helpdesk, HR, education, healthcare admin, and customer-facing appointment teams).
Side by side
 Acuity Scheduling |  Microsoft Bookings | |
|---|---|---|
| Pricing | From $16/month (billed annually) | From $7/user/month (via Microsoft 365 Business Basic) |
| G2 Rating | 4.6 (410 reviews) | 3.8 (37 reviews) |
| Best For | Service-based businesses and solo-to-small teams (e.g., coaches, therapists, salons, fitness, consultants) that need client self-booking, automated reminders, and payment collection. | Microsoft 365-centric small and mid-sized businesses and internal teams that want simple, reliable appointment scheduling tied directly to Outlook/Exchange calendars (e.g., professional services, IT/helpdesk, HR, education, healthcare admin, and customer-facing appointment teams). |
Pros and cons
Acuity Scheduling
Pros
- Easy for clients to book and reschedule online
- Strong automation for reminders and confirmations reduces no-shows
- Flexible scheduling rules (buffers, availability, appointment types)
- Built-in payments and sales tools (deposits, packages, gift cards)
Cons
- No permanent free plan (pricing starts on paid tiers)
- Advanced customization and complex setups can take time to configure
- Some integrations and multi-location/staff features require higher-tier plans
Microsoft Bookings
Pros
- Included with many Microsoft 365 business plans, reducing incremental software cost
- Tight Outlook/Exchange integration helps prevent double-booking and keeps calendars in sync
- Easy to deploy for teams already using Microsoft 365 and Teams
- Good fit for internal and external appointment scenarios with straightforward configuration
Cons
- Limited advanced customization and workflow automation compared to dedicated scheduling platforms
- Payments, marketing, and deep CRM integrations are less robust than specialist tools
- Branding and booking-page flexibility can feel constrained for customer-facing use cases
Sarah Chen