E-commerce
Agentforce Commerce
From Custom
Mid-market to enterprise retailers and brands that need a scalable, global commerce platform with deep Salesforce ecosystem integration, advanced merchandising/personalization, and support for complex catalogs, promotions, and multi-site operations. Formerly Salesforce Commerce Cloud.
Quick overview
- Pricing
- Custom pricing
- Plans
- Contact-for-pricing only. Editions listed (still under Commerce Cloud names) include B2C Premium, B2B Growth Edition, Order Management Growth and Retail Cloud Point-of-Sale. Contracts are commonly based on GMV. Premier Success Plan support costs 30% of net license fees. No public self-serve tiers.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Enterprise storefronts for B2C and B2B with multi-site, multi-currency, and localization support
- Merchandising and personalization (product recommendations, promotions, segmentation) powered by Salesforce data/AI capabilities
- Order management capabilities (often paired with Salesforce Order Management) for unified order visibility and fulfillment workflows
- Headless and API-first options (Commerce APIs, composable integrations) plus reference storefronts and developer tooling
- Ecosystem integrations via Salesforce Platform, AppExchange/partners, and connectors for payments, tax, search, and ERP
Pros
- Strong scalability and reliability for high-traffic, enterprise commerce
- Robust merchandising, promotions, and personalization capabilities
- Tight integration potential with Salesforce CRM, Service, Marketing, and Data Cloud ecosystem
- Large partner ecosystem and implementation support for complex programs
Cons
- Custom pricing and implementation can be expensive and difficult to estimate upfront
- Requires specialized expertise; development and administration can be complex
- Some advanced capabilities may require additional Salesforce products or third-party services
Marcus Williams