Which customer support tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Customer support teams from SMB to enterprise that need a scalable omnichannel help desk with strong automation, self-service, and a large integration ecosystem.
Small to mid-sized support teams that want a modern help desk with strong ticketing, automation, and self-service, plus the option to scale into more advanced workflows and governance.
| Feature | Zendesk Support Suite | Freshdesk |
|---|---|---|
| Pricing | $55/agent/month | Free–$15/agent/month |
| G2 Rating | 4.3 (6,200 reviews) | 4.4 (3,600 reviews) |
| Capterra Rating | 4.4 | 4.5 |
| Best For | Customer support teams from SMB to enterprise that need a scalable omnichannel help desk with strong automation, self-service, and a large integration ecosystem. | Small to mid-sized support teams that want a modern help desk with strong ticketing, automation, and self-service, plus the option to scale into more advanced workflows and governance. |