Which customer support tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Customer support teams at SMBs and mid-market companies that want an email-first shared inbox with a clean UX, strong self-service (knowledge base), and lightweight automation—without the complexity of enterprise service-desk tools.
Mid-market to enterprise support organizations that need highly configurable, omnichannel customer service with strong automation, analytics, and deep CRM integration across sales, service, and field operations.
| Feature | Help Scout | Salesforce Service Cloud |
|---|---|---|
| Pricing | $20/user/month | $25/user/month |
| G2 Rating | 4.4 (4,200 reviews) | 4.3 (3,200 reviews) |
| Capterra Rating | 4.6 | 4.4 |
| Best For | Customer support teams at SMBs and mid-market companies that want an email-first shared inbox with a clean UX, strong self-service (knowledge base), and lightweight automation—without the complexity of enterprise service-desk tools. | Mid-market to enterprise support organizations that need highly configurable, omnichannel customer service with strong automation, analytics, and deep CRM integration across sales, service, and field operations. |