Which customer support tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Small to mid-sized support teams that want a modern help desk with strong ticketing, automation, and self-service, plus the option to scale into more advanced workflows and governance.
Mid-market to enterprise support organizations that need highly configurable, omnichannel customer service with strong automation, analytics, and deep CRM integration across sales, service, and field operations.
| Feature | Freshdesk | Salesforce Service Cloud |
|---|---|---|
| Pricing | Free–$15/agent/month | $25/user/month |
| G2 Rating | 4.4 (3,600 reviews) | 4.3 (3,200 reviews) |
| Capterra Rating | 4.5 | 4.4 |
| Best For | Small to mid-sized support teams that want a modern help desk with strong ticketing, automation, and self-service, plus the option to scale into more advanced workflows and governance. | Mid-market to enterprise support organizations that need highly configurable, omnichannel customer service with strong automation, analytics, and deep CRM integration across sales, service, and field operations. |